Report: Mobile Apps for Banking 2013

Banking Apps – A Few Excellent, Majority Still Offering Basics Only
The overall quality of mobile apps for banking is increasing, but there is still a critical lack of more advanced, user-friendly features and content. Compared to the 2011 edition of this report, the sheer number of banking apps and app features have grown explosively, accompanied by an improvement in overall quality, with the average rating increasing from 35 to 40 out of 60 points in 2013.... more

Report: Mobile Apps for Financial Advisors 2013

Mobile Apps for Financial Advisors Revolutionizing Client Interaction in Wealth Management
Mobile solutions for financial advisors to support client interaction and the advisory processes will become one of the most industry-disruptive, but potentially most rewarding developments in the wealth management sector. This is the main finding of the new MyPrivateBanking Research report which analyses the mobile solutions for wealth management and financial advisors offered by ten leading software vendors.... more

Report: Social Media for Wealth Management 2012

Wealth Managers Lacking Social Media Strategy
The majority of leading private banks and wealth managers are improving in deploying certain elements of social media and some platforms but, for the most part, lack effective social media strategies. This is the main finding of our 2012 report “Social Media for Wealth Management”, which analyses the social media activities of the 30 leading providers of private banking and wealth management services worldwide.... more

Report: Wealth Managers' Websites 2012

Wealth Managers' Websites still don't win Clients

In the annual global ranking of the websites of 40 leading wealth managers and private banks by MyPrivateBanking Research the private banking websites of ABN AMRO, UBS and Royal Bank of Canada come out as the Top 3 in the 2012 report. However, the overall quality of the private banking and wealth management websites under evaluation did not improve and stayed at an average of 61 out of a maximum of 100 points... more

Report: Mobile Apps for Insurance 2012

Insurance Companies Miss Potential of Mobile Apps
Adoption of mobile apps in the insurance industry is still at a very early stage. For our new report we benchmarked a total of more than 100 apps offered by 30 leading insurance companies worldwide. The overall winner of the app ranking is the French AXA insurance group, followed by the AEGON group in second place and AVIVA in third. But less than 10% of global insurers have comprehensive app strategy ... more

Strategic Choice Must Drive Online Presences

How Social Media and Mobile Apps Will Make Your Bank More Competitive
Over the last two years or so we have published a host of reports analyzing, comparing, benchmarking and ranking the mobile apps, social media and websites of global players in the banking and wealth management industry. We have found a few excellent offerings but, at the same time, we have found way too many poor ones. Most banks just don’t have a clear vision for the WHY, WHAT and HOW of their social and mobile strategies.... more

Apps lack functions to register and track claims

Insurance Apps Fail Clients When Really Needed
Mobile Apps of insurance companies fail at providing the most basic interactive functions for the user, such as features to ask for an offer/quote, register a claim and check the status of their claim. As a result the insurers forgo their mobile apps’ potential to support clients in their time of need as well as losing opportunites to win new clients.... more

Report: Social Media in Banking 2012

Most Banks Struggle with Social Media
Only a select group of the world’s leading banks have finally grasped the opportunities of social media such as Facebook and Twitter to reach out to their retail customers. In our ranking of the world's top 50 banks Citibank comes out as winner. Runners up are BBVA of Spain and the National Australia Bank. A disappointing third of the benchmarked global banking players still only attain... more

A Case Study of Deutsche Bank

Social Media Success Factors in Banking
The new MyPrivateBanking Research Brief identifies and discusses crucial success factors for social media in banking. Deutsche Bank's global social media presences are used for an in-depth case study that clarifies the necessary steps and challenges to achieve outstanding results in social media. ... more

Our Top10 Lists: Websites, Social Media, Mobile Apps

Best Websites, Social Media Presences and Mobile Apps in Banking

Get access for free to our rankings of the Top 10 banks in our latest reports of wealth management websites, social media presences (wealth management, banking) and mobile apps.... more

2011 Mobile Applications Report

Global Banks Offer Surprisingly Few Good Mobile Apps
The mobile applications of Deutsche Bank and the French bank Caisse d'Epargne come out as winners in a benchmarking of a total of almost 200 mobile apps, offered by the world´s top 50 banks. Scoring 40 points out of 60 with just a single app, Bank of China is the winner in the category of best standalone banking app. Surprisingly, only one US-based bank has made it into the Top10 of... more

Social Media in Banking Survey

Facebook Weakest Social Media Presence of Banks
Overall, global banks have presences on all major social media, however, especially on Facebook, by far most popular network, they are doing worse than with other social media. According to our recent survey the world’s top 50 banks received on average only 67 out of 100 possible points for their Facebook presences compared with 84 points for their LinkedIn profiles.... more

Social Media Analysis

The Regulatory Minefield in Social Media and Banking
One of the areas that is giving many banks around the world a headache in social media are regulatory and compliance issues. In this analysis we pinpoint the issues that are especially critical... more

New MyPrivateBanking Research Report

Majority of Private Banking Websites Not User-friendly, Lacking Relevant Content
The 2011 report on private banking websites by MyPrivatebanking Research finds that compared to the 2009 survey the overall quality of the websites has not improved: less than half of the banks have mastered the basic requirements for a private banking website and... more

MyPrivateBanking Research Flash

Wealth Managers Shun Transparency
New research findings by MyPrivateBanking Research reveal that only 10% of the world’s most important wealth managers publish performance data for their discretionary accounts and only 22% offer specific information about their fees.... more

MyPrivateBanking Research Brief

Private Banking Clients Should Avoid Internet IPOs
Private investors should be skeptical about investing in the new wave of initial public offerings (IPOs) for internet companies’ stocks. This is the main conclusion of new research by MyPrivateBanking, for which we compared the main players, mechanisms and results of the late 1990s/early 2000s dot-com bubble with the newly developing wave of Internet IPOs... more

MyPrivateBanking Survey

Wealth Managers Slow to Adopt Mobile Apps
New research by MyPrivateBanking Research finds that only half of the world’s 30 most important banks and wealth managers offer mobile applications for their clients. Even worse, only three providers (10%) go beyond applications related to online banking.... more

New MyPrivateBanking Report

Most Banks and Wealth Managers Ignore Facebook, Twitter & Co.
60% of surveyed Wealth Managers have either no activity or are only sporadically active on social networks – Deutsche Bank, Crédit Agricole and BNP have the best social media presences.... more

MyPrivateBanking Research

Privacy Vulnerable on Private Banking Websites
The majority of Private Banks and Wealth Managers worldwide shows little regard for the protection of personal data on their public websites. MyPrivateBanking Research surveyed 195 websites in the 17 most important banking markets and found that 61% of the wealth managers and private banks do not offer secure web messaging and... more

Comment by Steffen Binder, Research Director

The Online Future of Private Banking
Talk to a private banker about the Internet and the usual response is a shrug of the shoulders. Dig a bit deeper and you hear that wealthy clients are too conservative, too cautious or too old to use the Internet... more

Wealth Managers: Using the Web to Win New Clients

Top Five Website Functions of Private Banks
The future of private banking and wealth management is increasingly tied to the Internet. Today’s new generation of clients uses the website of a wealth manager as the primary information source to start any potential business... more

Analysis by Steffen Binder, Research Director

How Social Media Will Shape the Competitiveness of Banks
In his seminal work, ‘Competitive Strategy’, the world-renowned Prof. Michael Porter has identified five major forces that shape competition and success for the players in every industry. If you look at social media through the perspective of these five forces, the consequences they unleash for the competitive dynamic in the banking sector become very clear.... more

Mobile Apps Survey

Banking Apps Weak On Many Features Users Look For
Of the 10 most important features user expect of their banking mobile apps, for only three is provision by the banks adequate. This is a leading finding of a survey by MyPrivateBanking Research, in which we compared the features integrated into the mobile apps from world’s 50 top banks with the needs voiced by the users of banking apps. ... more
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