Oct. 02, 2012
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Report: Wealth Managers' Websites 2012

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Wealth Managers' Websites still don't win Clients

Wealth Managers' Websites 2012

In the annual global ranking of the websites of 40 leading wealth managers and private banks by Swiss research company MyPrivateBanking Research the private banking websites of ABN AMRO, UBS and Royal Bank of Canada come out as the Top 3 in the 2012 report "Wealth Management Websites That Win Clients". However, the overall quality of the private banking and wealth management websites under evaluation did not improve and stayed at an average of 61 out of a maximum of 100 points, just in line with the 2011 results.

ABN AMRO Private Banking made an impressive leap from 24th place in the 2011 ranking straight to the number one spot in this year’s ranking with a total of 86 out of 100 points. In particular, the Dutch website scores especially well on comprehensive information on costs and fees as well as the performance data for products and services. Such transparency is not available on any other private banking website. 

Last year’s winner UBS lags 6 points, but still impresses by the wide range of interactive features and the accuracy of the search function. Royal Bank of Canada’s wealth management websites moved up by six places and gained the 3rd place with an overall score of 77 points. Overall, the Top 10 became a far more internationally diverse group compared to 2011, including banks from  nine different countries compared to only six in the 2011 report. 
 
Top 10 Private Banking Websites (overall 40 banks ranked):         

Rank 2012 (Rank 2011)   Bank Total Points (max. 100)
     1    (24) ABN AMRO 86
     2     (1)    UBS 79
     3     (9) RBC 77
     4     (9) Société Généralé 74
     5    (17) Standard Chartered 73
     6  (New) - UniCredit 72
     7   (12) ING 71
     7   (12) Morgan Stanley 71
     7   (12) Nordea 71
   10     (6) Barclays 69
   10     (8) Julius Bär 69
   10     (2) Merrill Lynch 69
 

ABN AMRO, UBS and RBC demonstrate that private banking websites can be far more than online brochures. However, the average bank’s performance is not even close to that of the top performers, failing often in even meeting basic requirements in navigation, content and interactivity.

The MyPrivateBanking report highlights the following as the main weaknesses:

  • Many websites of private banks don’t meet the basic requirements of navigation and structure. For more than half of the banks under analysis, the search function is a major problem area as is the 25 % of the private banking websites that are only available in one language.

  • The lack of transparency is highly problematic: less than 20 % of the banks provide comprehensive information on the performance or the costs of the products and services offered.  

  • Despite the growing importance of interaction and social media channels, 70% of the banks under evaluation fail in linking the private banking website to social media channels such as Facebook, Twitter or YouTube. In addition, social media content on the website is also often unavailable.

The majority of these private banking providers still need to understand that wealthy clients are a client segment that demands special attention and specific information on a dedicated website. Retail banking clients often have much better and more informative websites available to them than the more affluent private banking clients. 

MyPrivateBanking Research advises wealth managers to focus on the following major to-dos to catch up with recent trends:

  • Wealthy clients have specific needs on the Internet and providing a comprehensive, stand-alone platform exclusively for wealth management clients is, therefore, a critical requirement. "International and global players must offer their content in the major languages worldwide to attract wealthy individuals from around the world.
  • Absolute must-haves for every private banking website are the availability of search tools that deliver relevant hits, easy, simple navigation and a broad array of contact names and contact options.
     
  • Disclosure of hard data is still at an unacceptably low level and private banking providers are advised to disclose critical data, such as assets under management, fees, and past performance for discretionary mandates to ensure credibility.

  • A new generation of clients lives and breathes social media. Private banks and wealth managers need to open up to these new communication channels, just as they needed to open up to the Internet 10 years ago, and integrate the website with social media channels.   


About the report: 

The MyPrivateBanking Report „Wealth Management Websites That Win Clients" analyzes in detail the strengths and weaknesses of the private banking and wealth management websites of the 40 leading wealth managers and private banks worldwide. Based on 52 criteria grouped into three main categories of evaluation, the report benchmarks the user-friendliness, the quality of the content, the contact options and interactivity offered by the private banking websites of each bank. For further information on the report please check here.

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Report: Wealth Managers' Websites 2012

Wealth Managers' Websites still don't win Clients

  Oct. 02, 2012

Wealth Managers' Websites 2012

In the annual global ranking of the websites of 40 leading wealth managers and private banks by Swiss research company MyPrivateBanking Research the private banking websites of ABN AMRO, UBS and Royal Bank of Canada come out as the Top 3 in the 2012 report "Wealth Management Websites That Win Clients". However, the overall quality of the private banking and wealth management websites under evaluation did not improve and stayed at an average of 61 out of a maximum of 100 points, just in line with the 2011 results.

ABN AMRO Private Banking made an impressive leap from 24th place in the 2011 ranking straight to the number one spot in this year’s ranking with a total of 86 out of 100 points. In particular, the Dutch website scores especially well on comprehensive information on costs and fees as well as the performance data for products and services. Such transparency is not available on any other private banking website. 

Last year’s winner UBS lags 6 points, but still impresses by the wide range of interactive features and the accuracy of the search function. Royal Bank of Canada’s wealth management websites moved up by six places and gained the 3rd place with an overall score of 77 points. Overall, the Top 10 became a far more internationally diverse group compared to 2011, including banks from  nine different countries compared to only six in the 2011 report. 
 
Top 10 Private Banking Websites (overall 40 banks ranked):         

Rank 2012 (Rank 2011)   Bank Total Points (max. 100)
     1    (24) ABN AMRO 86
     2     (1)    UBS 79
     3     (9) RBC 77
     4     (9) Société Généralé 74
     5    (17) Standard Chartered 73
     6  (New) - UniCredit 72
     7   (12) ING 71
     7   (12) Morgan Stanley 71
     7   (12) Nordea 71
   10     (6) Barclays 69
   10     (8) Julius Bär 69
   10     (2) Merrill Lynch 69
 

ABN AMRO, UBS and RBC demonstrate that private banking websites can be far more than online brochures. However, the average bank’s performance is not even close to that of the top performers, failing often in even meeting basic requirements in navigation, content and interactivity.

The MyPrivateBanking report highlights the following as the main weaknesses:

  • Many websites of private banks don’t meet the basic requirements of navigation and structure. For more than half of the banks under analysis, the search function is a major problem area as is the 25 % of the private banking websites that are only available in one language.

  • The lack of transparency is highly problematic: less than 20 % of the banks provide comprehensive information on the performance or the costs of the products and services offered.  

  • Despite the growing importance of interaction and social media channels, 70% of the banks under evaluation fail in linking the private banking website to social media channels such as Facebook, Twitter or YouTube. In addition, social media content on the website is also often unavailable.

The majority of these private banking providers still need to understand that wealthy clients are a client segment that demands special attention and specific information on a dedicated website. Retail banking clients often have much better and more informative websites available to them than the more affluent private banking clients. 

MyPrivateBanking Research advises wealth managers to focus on the following major to-dos to catch up with recent trends:

  • Wealthy clients have specific needs on the Internet and providing a comprehensive, stand-alone platform exclusively for wealth management clients is, therefore, a critical requirement. "International and global players must offer their content in the major languages worldwide to attract wealthy individuals from around the world.
  • Absolute must-haves for every private banking website are the availability of search tools that deliver relevant hits, easy, simple navigation and a broad array of contact names and contact options.
     
  • Disclosure of hard data is still at an unacceptably low level and private banking providers are advised to disclose critical data, such as assets under management, fees, and past performance for discretionary mandates to ensure credibility.

  • A new generation of clients lives and breathes social media. Private banks and wealth managers need to open up to these new communication channels, just as they needed to open up to the Internet 10 years ago, and integrate the website with social media channels.   


About the report: 

The MyPrivateBanking Report „Wealth Management Websites That Win Clients" analyzes in detail the strengths and weaknesses of the private banking and wealth management websites of the 40 leading wealth managers and private banks worldwide. Based on 52 criteria grouped into three main categories of evaluation, the report benchmarks the user-friendliness, the quality of the content, the contact options and interactivity offered by the private banking websites of each bank. For further information on the report please check here.